俊才网

客服、采购、跟单、销售内勤等

背景优势：15+年美国财富500强企业艾利丹尼森履职经历，任职高级客服跟单。 专业能力：熟练客人订单接收、生产进度跟进、出货安排、客户投诉处理、货款追踪等订单跟进流程。熟悉服装、鞋业等的织唛、热转印标、洗水标、卡牌、贴纸、RFID等辅料标签产品。 团队协作：熟练跨级别、跨部门、跨区域、跨国家的团队协作，如与广州南沙、番禺、香港、美国等多个区域的销售、产品开发、生产、采购、物流、财务、质量管理等多部门的合作。按要求配合和协助领导完成KPI指标。 其他能力：ISO9001、品牌保护内外审、客户服务销售项目执行、培训等。 Advantage: 15+ years working experience in the Fortune Global 500 Avery Dennison under position Senior Customer Service Officer and familiar with order processing flow. Professional Skills: Customer order receiving, status following up, delivering, complaint handling, payment chasing etc. Cooperation: Work with the Sales, Product Development, Production, Purchasing, Logistic, Finance, Quality Management etc. from HK, NS, PY, US etc. Sites for providing solutions to the customers. Other Ability: ISO & Brand Protection internal and external audit, CS Selling program execution, Training to the team, etc.

订单跟进：熟练订单邮件接收、审核、入系统、报价、报期、生产进度跟进、出货、出形式发票收款、催款、投诉处理等系列流程，熟悉ERP如Oracle, Phoenix, Trim, Texas等系统的操作使用。涉及NIKE、Ann Taylor、WE、UR等品牌在美国、欧洲、中国、越南、印度、印尼、马来西亚等区域的客户。经手订单未因个人原因导致损失。 跨部门协作：熟练多部门合作，给客户提供问题的解决方案。如与产品开发、销售、生产、采购、物流、财务、质检等部门，解决客户产品确认、询价、询期、出货、付款、投诉等多方面的问题，既解决客户的问题，又与相关部门保持良好的合作关系。 岗位配合：完成本职工作的同时，配合和协助上级推进每个月的出货安排、培训和辅导新入职员工到他们能独立工作、配合客服部门的销售项目落地与执行。 其他经历：熟悉部门ISO、品牌保护内外审，将相关要求落实到日常工作中，并配合更新部门的TQP/WI/SOP等文件；参加或自学技能培训、公司道德价值观、安全等课程后再转训给同事等；部门销售项目的协调、统筹与落实，通过经理组别前期数据分析、对比业务信息寻找出销售机会、结合同事执行现状制定出最简单有效的执行计划及追踪措施、推行计划的执行、定期跟领导汇报进度，参与部门销售协调组的计划及执行，并将相关信息及时分享给组内同事并跟进执行情况。 Ordering: Be good at order processing in receiving, assessment, entering into system, quotation, status follow up, shipment arrangement, proforma invoice for payment, support collecting payment, complaint handling, familiar with ERP Oracle, Phoenix, Trim, Texas etc. to handle orders. Customers are from US, EU, China, Vietnam, India, Indonesia, Malaysia for major brands like NIKE, Ann Taylor, WE, UR etc. No losses to the company by personal reasons. Cross-departmental Cooperation: Familiar with multi departmental collaboration, such as Product Development, Sales, Production, Purchasing, Finance, Quality Management. Provide solutions to the customers to solve their series of enquiry. Good relationship is kept. Position Cooperation: Complete jobs of the position as per requirements. Support the superior to rush the shipment to catch the monthly target. Train and coach the new comers until they can work independently. Support CS inside sales program of the team. Other Experiences: Be Familiar with the internal & external audit of ISO, Brand Protection, V&E, safety training to the team, CS Selling coordination. It makes sure the projection, activities can be executed well.

15+年美国财富500强企业艾利丹尼森履职经历，精通跟单、团队协作，善于从公司角度出发考虑和处理问题。 性格稳重，待人友好，为人诚实谦虚，踏实肯干，尽职尽责。